Licenses and User Profiles for Wello Solutions
Wello Solutions provides flexible licensing options tailored to different user roles, ensuring seamless integration into your operations. Below is an overview of the available licenses and their typical use cases:
Administrator or Field Technician Licenses
Administrator Licenses
Administrators have full access to all system rights by default. At least one Wello administrator is required for your account. Typical administrator profiles include:
Wello Account Holder: The primary owner of the Wello account.
System Administrator: Responsible for system setup and maintenance.
Leadership Roles: CEO, IT Manager, or Service Manager overseeing operations.
Field Technician Licenses
Designed for technicians using the Wello Solutions App for Technicians, these licenses enable field staff to manage tasks, access schedules, and update job statuses directly from the app.
Back Office or Timesheet Licenses
Back Office Licenses
Back office users primarily work on the Wello web portal. These roles typically include:
Planners: Scheduling jobs and coordinating resources.
Call Center or Helpdesk Staff: Managing customer inquiries and support.
Finance and Accounting Teams: Handling billing and financial reporting.
Project and Contract Managers: Overseeing service agreements and deliverables.
Sales and Account Managers: Managing client relationships and contracts.
Timesheet Licenses
Designed for users accessing the Wello Solutions App for Timesheet Users, these licenses are ideal for:
Consultants, inspectors, and instructors.
Assistant technicians, interim technicians, and trainees.
Technicians who solely need to record timesheets.
Note: Back office users can also access the timesheet app if required.
Subcontractor Credits
These credits are assigned to technicians who are subcontractors using the Wello Solutions App for Subcontractors. This allows subcontractors to collaborate efficiently within your system.
Unified App for All Profiles
Wello Solutions simplifies access with a single app available in app stores. The app automatically adapts to the user’s profile—whether they are a field technician, subcontractor, or timesheet user—ensuring a streamlined experience for all roles.
This detailed structure ensures that every team member, from administrators to subcontractors, has the tools they need to work efficiently and effectively.