How does Wello Field Service work?

Wello Field Service works by bringing together everything your team needs to manage and complete service jobs—whether they’re in the office, out in the field, or on the customer’s side. The platform is made up of three connected parts: a web portal for office staff, a mobile app for field workers and subcontractors, and a customer portal for your clients.

The web portal is where everything starts. It’s used by dispatchers, coordinators, or anyone managing daily service operations.

Here, they can create and assign jobs, plan schedules, and see what’s happening in real time. If a customer calls with a problem, the request can be quickly logged and turned into a job for the right technician. For teams that work on long-term service agreements or regular maintenance, the system also helps manage those plans and keep track of what needs to be done and when.

Everything is clear, traceable, and stored in one place, so no detail gets lost and nothing falls through the cracks.

The Wello mobile app helps field workers stay informed and productive wherever they are. It works on Android, iOS, and Windows devices and keeps running even when there’s no internet connection. Once the connection is back, all the data is updated automatically.

When a technician opens the app, they can see their assigned jobs along with all the details they need: the customer’s address, the equipment they’re working on, instructions, and forms to fill out. They can log what parts they used, track their time, take photos, and get the customer’s signature once the job is done. They can also create new jobs if they spot an issue during a visit.

Subcontractors get a version of the app that’s simpler and safer—they can only see what’s necessary for their assigned tasks and nothing more.

For users who just need to track their work hours, like some project-based roles, there’s also a basic version focused only on timesheet entry.

The customer portal gives your clients a simple way to reach your service team and follow what’s happening with their requests.

They can log in to submit a new issue, check the progress of a job, or leave a note if something changes. They don’t need to call or email—everything is visible and up to date. It builds trust and helps your team stay focused without going back and forth for updates.

Clients can access this portal from the main Wello platform by clicking “Help” in the sidebar, then selecting “Help Center.”

Wello connects your office, field team, and customers in one system that’s easy to use and built around how real service work happens. Office teams stay organized, technicians know what to do, subcontractors are easy to manage, and customers feel informed and supported.

Every job—from start to finish—is tracked, recorded, and ready for the next step without chasing paperwork or juggling tools. That’s how Wello keeps your field service operations clear, connected, and under control.