Introduction
This article explains all the options available in the Settings section of the Field Service app. The language is kept simple so everyone can understand it easily, even if they are not very technical.
Whenever you open the Main Menu and click Settings, you will see different tabs:
Preferences
Profile
User Rights
Extra Info
Knowledge Base
Support
About
Each tab has its own purpose. Below is a clear explanation of every tab and the options inside.
Preferences Tab
The Preferences Tab in the Field Service App settings is designed to let users (such as field technicians and administrators) customize how the app behaves and looks, tailoring it to their personal workflow and needs. Here’s what you can do in the Preferences Tab:
Interface Language
Allows users to select the language in which the app’s interface is displayed. By default, this matches the organization’s language, but users can choose another available language from a dropdown list.
Only languages enabled by your company will appear in the list.
When you change the language, all menus, buttons, notifications, and help texts will appear in your chosen language.
Determine Location
Controls how often the app checks your GPS location in the background. You can choose intervals like every 5, 10, or 15 minutes. More frequent updates mean more accurate tracking for dispatchers, but may use more battery.
Automatic Synchronization
Sets how often the app automatically syncs your data (work orders, timesheets, inventory, etc.) with the portal.
My Car
Lets you select your assigned work vehicle from a list of available vehicles. You can choose your default car here. When you select a car, all your travel, mileage, and stock movements are linked to that vehicle. If your company tracks mileage, you’ll be prompted to enter the current odometer reading.
You may also be require to set a pincode for security if your car is linked to a mobile warehouse.
If you already started a car travel timesheet, you cannot change the car until you stop it. The app will show this message: “Please finish the current timesheet activity before changing your default car.”
Some cars may be linked to a stock location that requires a PIN code.
If a PIN is required, you will see a button:
Set Pin Code (if no PIN set yet)
Reset Pin Code (if PIN already exists)
When you click it, a popup will open to enter a new PIN.
You cannot leave this page until a required PIN is set.
If the car is not linked to any stock, the app will show:
“No stock location assigned.”
Default WO Duration
Sets the default time duration for new work orders you create on the field service app. When you create a new work order in the field service app, the duration field will be pre-filled with this value. You can still change it for each work order if needed.
Measurement Plugins (Testo)
This section shows all measurement tools supported by the app.
You will see:
A checkbox to enable or disable the plugin
The name of the plugin
A Test button to check if it is working
Currently supported:
Testo Combustion App
Testo Hotspot
Testo QR Code
Testo Bluetooth (only on Android/iOS)
Your selection is saved locally in the app.
Theme
Allows you to change the app’s visual appearance (e.g., light mode, dark mode, or company-branded themes). If your company has disabled theme changes, then you won’t be able to change it. Changing the theme can make the app easier to read in bright sunlight or at night.
Timesheet Fill Range (Minutes)
Sets the rounding interval for time entries in your timesheet. This option decides how your timesheet time will be rounded. You can choose to round time entries to the nearest 5, 10, or 15 minutes.
Notification Sound
Lets you turn notification sounds on or off for the app. When enabled, you’ll hear a sound for new job assignments, messages, or alerts. When disabled, notifications will be silent (but still appear visually)
By Default it is Enabled.
Biometric Authentication
You can enable fingerprint or face unlock here. This option only appears if your device supports it.
Used Parts – Default Filter
Sets the default filter for the “Used Parts” section when adding parts to a work order.
By Default it is set to Recommended parts.
ETA Messages
The ETA option in Preferences allows users to manage and customize ETA (Estimated Time of Arrival) message templates within the app. Select a language and add up to four ETA message templates per language. When a technician click the Send ETA button on a work order, the app then sends an ETA message to the customer or contact person, informing them when you are expected to arrive.
Profile Tab
This tab shows your personal information. You can edit most of the details.
Your Picture
Displays your current profile photo. You can upload a picture or take a photo using the device camera. If you don’t add one, the app shows a default profile image. It helps colleagues and dispatchers recognize you; the latest uploaded/taken photo always replaces the previous one.
First Name / Last Name
Shows your personal name details. You can edit both fields, but last name is mandatory (the app will not let you save or leave the tab if it’s empty). Used for identification in reports, schedules, and communications.
Phone, Mobile, Skype
Stores your contact numbers. Enter or update your phone, mobile number and skype ID as needed. Allows dispatchers, colleagues, or customers to contact you directly if needed. These fields are optional and editable.
Birthdate
Stores your date of birth. Select your date of birth using the date picker.
Home Address
You can edit:
Street
Street Number
Zip Code
City
Country (only active countries appear)
Office Address
Lets you select your office address from a dropdown of available company addresses. Used for travel planning, reporting, or as a possible departure/arrival location.
Daily Departure/Arrival Location
Lets you set where your workday typically starts and ends: None, Home, or Office (default is Home). Select the appropriate radio button. Used for route planning, travel time calculations, and reporting.
Working Hours
Displays your standard working hours in a grid (hh:mm format). This field is read-only; you cannot edit it in the app. Used for scheduling, planning, and compliance.
Any changes you make in the Profile Tab are saved automatically as soon as you modify a field, no need to press a save button.
User Rights Tab
The User Rights tab in the field service app displays a list of permissions or access rights assigned to the user. These rights determine what features and data the user can access or modify in the app. Each right is usually displayed as a toggle, checkbox, or label indicating whether the user has that permission. If the user is granted the right to manage their own user rights, the User Rights tab will allow them to toggle permissions on or off for themselves directly within the Field Service App. Each right (such as access to work orders, equipment, timesheets, etc.) will appear as a switch or checkbox that the user can enable or disable as needed.
If the user does NOT have the right to manage their own user rights, the User Rights tab will be view-only. the user can see which permissions are assigned to them, but cannot make any changes. Only an administrator can modify their rights on the portal in this case .
Some common rights include:
Create/Edit Accounts
Edit tasks not assigned to you
Manage unavailability
Reschedule work orders
Change equipment/location
Create/edit contacts
Create work orders
See billable hour prices
See parts prices
Modify timesheet start/end time
Enable timesheet timer reminders
Register timesheets
You will see switches showing ON/OFF for each rights.
Extra Info Tab
The Extra Info Tab is a section in the Field Service App settings that displays additional, custom information fields related to the user, equipment, customer, or other entities. These fields are configured by your organization to capture specific data that isn’t covered by the standard fields.
Examples of Extra Info Fields:
Employee ID
Certification expiry date
5) Knowledge Base Tab
The Knowledge Base Tab is a section within the Field Service App that provides users with quick access to helpful articles, access to talk to Wello FIN AI or contact support. It acts as an in-app library or help center. Clicking on it or the chatbox icon in smartphone opens the chat/help window where you can look up help articles, Contact Wello Fin AI( Ask question ) or Wello support.
Support Tab
The Support Tab is a section within the Field Service App that provides users with quick access to helpful articles, access to talk to Wello FIN AI or contact support. It acts as an in-app library or help center. Clicking on it or the chatbox icon in smartphone opens the chat/help window where you can look up help articles, Contact Wello Fin AI( Ask question ) or Wello support.
For UWP devices:
Support chat cannot open inside the app. It will open in an external browser instead.
About Tab
The About Tab is a section within the Field Service App settings that provides users with essential information about the app itself. It serves as a reference point for technical details, support contacts, and legal information.
It shows the current version number of the Field Service App installed on your device (e.g., 5.2.1). This is useful for troubleshooting and ensuring you’re using the latest release. it also shows details about your device (model, OS version), your assigned service areas and organization.
This page shows:
App logo
Database size
Installed organization
Assigned territories
First login date
OS version
Device model
App version
Copyright
Exit and Clear Local Data option
Exit and Clear Local Data option.
It will also display Exit and Clear Local Data option. This allows you to log out of the Field Service App, close your current session and deletes all data stored locally on your device by the Field Service App. When you tap “Exit and Clear Local Data option.,” you will safely logged out of your account, the app removes cached data, downloaded files, and any unsynced changes from your device. The app returns to the login screen, requiring your credentials to access again.
Any changes or work not yet synchronized with the server will be lost if you clear local data.