Introduction
When a user is using Wello applications across multiple devices, such as Windows and Android, the expected behavior is for work orders and related data to remain identical and synchronized. Occasionally, data differences may appear between the two devices if synchronization has not been completed.
How Synchronization Works
When the same account is used on multiple devices, data syncs automatically every two minutes by default when the app is open and connected to the internet. This ensures that any new or updated information is transferred between devices during the next sync.
The synchronized data includes:
Work orders and job updates
Customer information and contacts
Equipment details
Tasks and timesheets
Any changes made on either device
If data on one device does not appear on another, perform a manual synchronization on both devices. This process ensures the latest information is uploaded to the back office and then distributed to all devices.
To sync correctly:
Make sure both app is connected to the internet.
Confirm that both devices are linked to the same service organization and service area.
Perform a manual sync from the main-menu on both devices
Example Scenario
Situation: A technician uses both a Windows laptop and an Android mobile device. On July 30th, a new planned work order was created and appears on the Windows application but not on the Android device.
Cause: The technician’s Android device has not synced since July 28th, so it is working with outdated data.
Resolution: Once the technician manually initiates a sync on the Android device, the work order appears.
So, if you notice missing work orders or other data differences, make sure the devices are connected to the internet and to the same service organization and perform a manual sync on both devices.
Once synchronization is completed, work orders and other data will align across all of the devices.
You can also adjust the sync frequency in the app settings to any interval between 1 minute and 30 minutes. Additionally, some actions, such as completing a work order, will trigger an automatic sync.
Notes
Each device can only sync with one service organization at a time. If you belong to multiple organizations, you must switch manually.
Only data relevant to your assigned service area is synchronized.
Summary
Synchronization between devices ensures that work orders, customer details, equipment data, and tasks remain consistent across all. Automatic sync runs every two minutes, but manual synchronization may be required if updates are missing. Regular syncing helps maintain accuracy and prevents delays in accessing up-to-date information.
If problems continue after syncing, please contact support through the in-app chat or the Help Center for further assistance.