FAQ: Invoices Not Sent to Exact Online from Wello
If your invoices from Wello are not being sent to Exact Online, it may be due to an issue with the Exact Online connector. Follow the steps below to resolve the issue:
Step-by-Step Guide to Reconnect Exact Online:
Log in to Your Wello Account:
Access your Wello account using your credentials.
Navigate to the Connectors Section:
On the left side of the page, locate the "Connectors" option just below "Documents", and click on it.
Access Exact Online:
In the list of connectors, find "Exact Online ERP" and click on it.
Click on the "Install" button which is on the left side of the page.
Check Connector Settings:
After clicking "Install", a pop-up window will open. Click on "View Connector Settings".
A new window will appear, showing any error messages related to the connector on the top of the page.
(This is just an example)
Update Credentials:
Scroll to the bottom of the page and click "Save & Continue".
Enter the required credentials as prompted and confirm.
Wait for Background Processing:
After saving, wait for some time. The system will trigger a background task to resend the invoices.
Once processed, all invoices will be marked as "ERP Imported".
Important Remark:
Once the background task is triggered, you cannot change the invoice status back. The system will automatically handle the process to ensure that the invoices are sent to Exact Online again.
If you still encounter issues, please contact support for further assistance.